Our Technical Support hours are from Monday through Friday from 9am - 5pm GMT Ireland time.

NOT SUPPORTED

it is imperative for us to explicitly define supported issues by our company and your responsibility as customer.

Code/Scripting training. We do not commit to educate users with PHP/SQL/Javascript/CSS/XHTML skills or elaboration of functions within or outside the product.

Modified jomwall codes We are not able to debug codes that are unfamiliar to us. In most cases, we will revert to the original code, and check whether the issue persists.

Core and template customizations. Feature request / template modification to suit your unique requirement has to be dealt through CUSTOM WORK TICKET.

Server, system and Joomla setup. We are not responsible in providing help configuring your server permissions this something that you and your server people must know

Third party Joomla SEF systems. JomWALL is designed to work flawlessly with native Joomla SEF system.

Installation, configuration, or customization of third-party / extension.

Template issues due to third-party overrides and Joomla template clashes.

Clashes with other extensions and components.

Migration from localhost, different servers or websites

Integration with other extensions, platforms or non-Joomla systems.